**WE ARE AN ONLINE STORE** Hand delivery in Torrent and delivery point in Valencia.
Want to try on and buy shoes without leaving home? Check out our Zapatupper sessions.
We ship to Germany, Andorra, Austria, Belgium, France, Italy, the Netherlands, and Portugal

Shipping and returns

Shipping Policy:

Our orders are shipped Monday through Friday, excluding holidays (including national, regional, and local holidays).

Orders received before 1:00 PM can be processed the same day. Orders received after 1:00 PM will ship the following day.

Shipments are made with premium or standard shipping.

Hand delivery is available in Torrent (in this case, you save on shipping costs). This does not imply home delivery. A neutral delivery point will be arranged. In the payment gateway, select "Local Delivery." After your purchase, please contact us via WhatsApp at 604279152 so we can arrange a delivery date and location. You can also pick it up at a store near the Peset Aleixandre Hospital in Valencia (Tuesday to Sunday, 9 a.m. to 2 p.m.).

VALENCIAN COMMUNITY

  • EXPRESS HOME DELIVERY 24-48h: €5.90

  • STANDARD HOME DELIVERY, 48-72h: €4.10

PENINSULA (except Ceuta and Melilla and the Valencian Community)

  • EXPRESS HOME DELIVERY 24-48h: €6.10

  • STANDARD HOME DELIVERY, 48-72h: €4.30

BALEARICS

  • STANDARD HOME DELIVERY, 2-5 business days: €6.70

PORTUGAL

  • STANDARD HOME DELIVERY, 48-72h: €6.99

GERMANY

  • STANDARD HOME DELIVERY, 4-5 business days: €10.50

ANDORRA

  • STANDARD HOME DELIVERY, 4-5 business days: €5.40

AUSTRIA

  • STANDARD HOME DELIVERY, 4-5 business days: €12.50

BELGIUM

  • STANDARD HOME DELIVERY, 4-5 business days: €13.10

FRANCE

  • STANDARD HOME DELIVERY, 4-5 business days: €12.80

ITALY

  • STANDARD HOME DELIVERY, 4-5 business days: €16.60

NETHERLANDS

  • STANDARD HOME DELIVERY, 4-5 business days: €14.50


Return policy:

Returns must be processed within 14 calendar days of receiving your order and are at your expense . You have 14 calendar days from the time you communicate your intention to return the product to us .

For any returns, please send an email to: DEVOLUCIONES@DIEZDEDITOSLIBRES.COM clearly stating "RETURN ITEM" in the SUBJECT. You must include the returned item and the order number in the email.

RETURNS WILL BE PROCESSED ONLY ON BUSINESS TUESDAYS AND THURSDAYS

You have two return options:

Option 1 – You manage it yourself

  •       The product must be sent by certified mail or by any other means that allows proof of shipment date and tracking number.

* In the case of returning more than one product, the return shipping cost will be deducted by €2.50 for each additional product returned, as a handling fee.

Option 2 – We help you manage it

  •       Request your return. We'll send you the label, and you just have to take the package to a post office (no need to print the label; just show it at the counter). The return shipping cost (€8.50 in the Peninsula, €12.50 in Portugal, and €11.50 in the Balearic Islands) will be deducted from the product price.

* In the case of returning more than one product, the return shipping cost will be deducted by €2.50 for each additional product returned, as a handling fee.

* If you have purchased two products and are returning only one, shipping costs will not be refunded, only the amount of the returned product.

* If you have enjoyed free shipping and are returning the items, the shipping costs will be deducted from the return.

* Packages that have not been collected at the post office and are returned to the store after the deposit period has elapsed will be treated as returns managed by the store and at the customer's expense.

RETURNS FROM OUTSIDE OF SPAIN WILL BE THE CUSTOMER'S RESPONSIBILITY.

The product must arrive in perfect condition (unused, unopened, and/or tampered with, and with the tags and original packaging) for a refund to be processed. For a proper return and to ensure the product is not damaged during shipping, you must pack it in a bag or box and affix the return label to the bag or box . If the package arrives with the label affixed directly to the original packaging, the refund will not be processed.

Products other than footwear, such as socks, waterproofing products, cleaners, shoelaces, toe separators, massage balls, or insoles, among others, are not eligible for returns.

Order cancellations by the buyer will incur a processing fee of €2.50, which will be deducted from the total refund amount. In any case, if the product has been shipped to its destination, it cannot be cancelled.

You can find more information in our Conditions of sale